Privacy Policy - How We Protect Your Information

Our Commitment to Your Privacy

Welcome to celisasilo's privacy policy. Your privacy is important to us, and we're committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

We follow Australian Privacy Principles (APPs) and international best practices to ensure your information is handled securely and transparently.

Information We Collect

We collect information that you provide directly and information gathered automatically when you use our website:

• Contact details including name, email address, phone number, and postal address
• Financial information relevant to planning consultations (assets, goals, circumstances)
• Communication records including emails, consultation notes, and support requests
• Website usage data including IP address, browser type, and pages visited

How We Use Your Information

We use your personal information for legitimate business purposes including:

• Providing financial planning consultations and subscription services
• Communicating about your account, appointments, and service updates
• Improving our website, services, and customer experience
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Primary Legal Basis:: We process your data on the basis of consent and legitimate interest for service delivery.

Consent for marketing communications and legitimate interest for providing contracted services, improving customer experience, and meeting regulatory obligations.

When We Share Information

We may share your information in limited circumstances:

• With trusted service providers who help us deliver our services (under strict confidentiality agreements)
• When required by law or to comply with legal processes
• With your explicit consent for specific purposes

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

Your Privacy Rights

Under Australian privacy law and international regulations, you have several rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete information
• Right to request deletion of your personal information in certain circumstances
• Right to receive your data in a portable format
• Right to withdraw consent for marketing communications at any time

Cookies and Tracking

We use cookies and similar technologies to improve your website experience and analyze usage patterns. You can control cookie preferences through your browser settings.

For detailed information about our cookie practices, please refer to our separate Cookie Policy.

How Long We Keep Information

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods vary based on the type of information and legal requirements.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

18+ only

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We'll notify you of significant changes through email or website notices.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us: